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Shipping

SHIPPING

Tenet Supply is an Australian company with Australian made products. We are based in Adelaide, South Australia and all items will be shipped from this location. Tenet strives to provide the best shipping options, if you have a query email info@tenetsupply.com.au

Australia-wide shipping

Orders over $50AUD:
Australia Post shipping within Australia is free for orders over $50.
Delivery in 2+ business days. Includes tracking.

Orders under $50AUD:
Australia Post shipping within Australia is $9.95.
Delivery in 2+ business days. Includes tracking.

 

International shipping

Orders over $250AUD:
Standard International shipping is free for orders over $250AUD.
Delivery in 4-12 business days. Includes tracking. Shipping times will vary.

Orders under $250AUD:
Standard International shipping is $30AUD.
Delivery in 4-12 business days. Includes tracking. Shipping times will vary.

Economy Air International shipping is $15AUD.
Delivery in 8-15 business days. Shipping times will vary.

Shipping Terms

Shipping time will vary depending on location.

Once your order has been processed you will receive an order confirmation via email.

Orders will be sent within 2 business days of successfully processing your order.

Orders are sent during normal business hours between Monday and Friday.

EXCHANGE AND REFUNDS:

Change of Mind:

You may return full price merchandise for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value (excluding shipping and handling charges). Please email us at info@tenetsupply.com.au to proceed with exchange etc.

Damaged or Defective Product:

Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you.

We do not refund products:

(a) damaged by abuse or negligence
(b) damaged by misuse or activities other than the intended purpose

Returns:
Please keep in mind that we cannot accept the returned product(s) and cannot give a refund if:

(a) the return falls outside of the stated fourteen (14) day period
(b) the product(s) is worn, damaged or not in its original packaging
(c) the original label/swingtag has been removed.

The return items must be returned in their original saleable condition, unwashed and unused, with tags attached.

To return a product, please follow the instructions below:

(a) E-mail us at: info@tenetsupply.com.au. In your email, please include:
(i) Reasons for why you are returning the product(s); and
(ii) Attach a copy of the payment confirmation you received when placing the order.

(a) E-mail us at:info@tenetsupply.com.au. In your email, please include:
(i) Reasons for why you are returning the product(s); and
(ii) Attach a copy of the payment confirmation you received when placing the order.

(b) Pack the product(s) into their original packaging including the original and attached labels/swingtags in the case of clothing items.

(c) Use return address as provided by Tenet Supply

(d) As Tenet Supply is not liable for the loss of any product being returned we highly recommend that you return it using a tracked shipping process.

Sale Items:
Please note we do not exchange or refund on sale items.

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